Got Questions? We’ve Got Answers!

01. How do I book an appointment at HEMA?
Easy! To book an appointment at HEMA, give us a ring at 201-627-4920, or you can also book an appointment online on our website.
02. What do I carry for my appointment?
  • All of your health insurance cards
  • Physician referrals
  • X-rays, MRI studies, or previous operative notes, if applicable
  • Identify proof
03. How are medical emergencies outside of regular office hours handled?
We are here for you on call 24/7, including holidays. But we recommend calling 911 in case of emergency. In any non-critical or non-emergency situation please give us a ring at 201-627-4920 and we'll help you out further.
04. What insurance plans do you currently accept?
We accept a range of insurance plans. If you’re curious about which ones we accept or need a helping hand with anything insurance-related, give our billing department a ring at 201-627-4920. They’ll be happy to help. 
05. What payment methods do you accept?
We accept cash, cheque, and all credit cards.
06. Are there any patient resources available on HEMA’s website?
Yes, we love making things easier and clearer. We’ve put together patient resources and Q&As to help you understand your medical condition and treatment options better. Explore our Areas of Specialty page to know more. Plus, you can visit our blog to stay updated on health insights from our experts. 
07. If I'm injured on the job, can I get an appointment at HEMA, and can you help me with Workers' Comp?
Yes, you can! We treat scores of workplace injuries  daily and know the ropes. We've got your back, not just with medical care but also with comprehensive support for navigating the workers' compensation process. Whether you want to handle your workers' comp claim on your own or prefer a specialized attorney, we'll smoothly streamline the process for you. 
If you've been injured on the job, give us a ring at 201-627-4920 or book an appointment online.
08. Does HEMA assist with car accident cases? How do I proceed?
Absolutely, we're here to help! We're widely experienced in dealing with no-fault cases. If you've been in a car accident, give us a ring at 201-627-4920. We'll help you go about the procedure.
Also, please remember, in some automobile cases, it's not just about the immediate aftermath. If you're dealing with any pain, be it the dreaded whiplash or that stubborn back pain, waiting it out isn't the best move. Drop us a line. 
09. What's included in Workers' Compensation insurance? 
Workers' Compensation insurance steps in to handle medical bills and income loss when employees get injured or become ill due to their work.
10. What expenses does No-Fault insurance address?
No-Fault insurance swoops in to cover medical expenses for folks caught in car accidents, no matter who's at fault for the mishap. 
11. What necessary steps do I follow after being injured on the job?
After a work-related injury:
  • First things first, make sure to let your employer know about the injury as soon as possible.
  • If you need medical attention, don't wait – get the care you need promptly.
  • To ensure your expenses are covered, file a Workers' Compensation claim without delay.
To know more, click here.
12. If I want to move my Workers' Compensation or No-Fault injury treatment to your facility, how can I make the switch?
Feel free to give us a ring at 201-627-4920. Once you provide us with the required info and authorization for the transfer, our staff will take it from there, making sure your medical records smoothly shift over for your ongoing care.
13. How do I prepare for my upcoming surgery or procedure?
Don’t worry – for a smooth surgical or procedural experience, our team’s got your back! Our medical team will help you with pre-operative instructions personalized for your needs, well in advance of your surgery/procedure appointment. Count on us to make it a breeze! 
14. How can I provide feedback or testimonials about my experience at HEMA?
We’d love to hear from you! Whether it's a testimonial or your thoughts/suggestions, we’re all ears. You can share your feedback through the contact form on our website or simply give us a ring at 201-627-4920. Together, we can make things better! 

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